Mastering Customer Feedback as a Key Leadership Skill for Small Business Success

Running a small business means wearing many hats, but one of the most crucial roles is that of a leader who listens. I’ve learned that mastering customer feedback is not just about improving products or services — it’s a leadership skill that shapes the future of your business. Many small business owners shy away from feedback because it feels like criticism, but embracing it can transform your company and your leadership.

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